Refund policy

BetterAir Middle East Refund and Replacement Policy

Last updated: November 29, 2024

At BetterAir Middle East, we value customer satisfaction and strive to ensure the highest quality standards for our products. Please review our updated policy regarding returns and replacements.

Returns

BetterAir Middle East does not offer refunds. However, we accept replacement requests under the following conditions:

  1. Eligibility for Replacement:

    • Requests must be made within 7 days of purchase.
    • The item must be unused, in its original condition and packaging, and include the proof of purchase.

  2. Process for Initiating a Replacement:

    • Contact us at hello@betterair.ae with your order details and the reason for the replacement.
    • After approval, ship the product to:
      85, 2nd Interchange - Sheikh Zayed Rd, Behind Oasis Center Mall, Dubai, U.A.E.

  3. Inspection and Approval:

    • Once the product is received and inspected, we will confirm whether it qualifies for a replacement.
    • BetterAir reserves the right to deny a replacement if the product fails to meet the conditions mentioned above.

Replacement Policy

We replace items only if they are defective or damaged.

  1. Conditions for Replacement:

    • Replacements are available for defective or damaged items due to manufacturing or shipping errors.
    • Normal wear and tear or damage caused by misuse, unauthorized repairs, or accidents does not qualify for a replacement.

  2. Steps to Process a Replacement:

    • Provide detailed information about the defect or damage, including photographs if possible.
    • Approved replacement items will be shipped to you at no additional cost.

Warranty Information

BetterAir products include a 1-year limited warranty covering defects in materials or workmanship.

  1. Exclusions from Warranty:

    • Damage caused by misuse, improper handling, accidents, or unauthorized repairs.
    • Normal wear and tear or consumable parts (e.g., filters).

  2. To Claim Warranty:

    • Register your warranty or report an issue by contacting us at hello@betterair.ae.
    • Ensure you provide proof of purchase and a detailed description of the issue.

Additional Information

  1. Sale Items:

    • Only regular-priced items qualify for replacements. Sale or discounted items are not eligible for replacements.

  2. Shipping Costs for Replacements:

    • Customers are responsible for shipping costs when sending the product to us.
    • Shipping costs for sending replacement items back to you will be covered by BetterAir if the issue is approved.

Contact Us

If you have any questions or need assistance with your replacement or warranty claim, please don’t hesitate to reach out to us:

  • Email: hello@betterair.ae
  • Address: 85, 2nd Interchange - Sheikh Zayed Rd, Behind Oasis Center Mall, Dubai, U.A.E.

We’re here to help and ensure your experience with BetterAir Middle East is exceptional.